Terms of Service

These Terms of Service (“Terms”) govern access to Docuchart's websites, mobile applications, software, and related services (the “Services”). By accessing or using the Services, you agree to these Terms. If you use the Services for an organization, you confirm that you are authorized to accept these Terms for that organization; “you” then includes both you and the organization.

An order form, subscription confirmation, business associate agreement, data processing agreement, or other signed service agreement may contain additional terms. If it conflicts with these Terms, the signed agreement controls for that conflict.

• You must be at least 18 years old, able to enter a binding agreement, and authorized by the organization whose account you access.
• You must provide accurate account information, protect login credentials and devices, use only your assigned account, and promptly report suspected unauthorized access.
• Organization administrators control invitations, roles, permissions, integrations, and access to organization data. The organization is responsible for removing access when it is no longer appropriate.

You and your organization are responsible for:

• the accuracy, lawfulness, quality, and appropriateness of information entered into or generated through the Services;
• obtaining all permissions, notices, releases, and consents needed to collect, upload, use, disclose, message, photograph, record, or otherwise process information about patients, personnel, and other people;
• configuring permissions, retention practices, integrations, devices, and workflows for your legal, professional, contractual, and security obligations; and
• maintaining reasonable backups or exports of records when required by your business, profession, regulator, insurer, or applicable law.

Clinics and practices are also responsible for patient authorization, informed consent, professional recordkeeping, clinical decisions, prescriptions, treatment, follow-up, and compliance with the rules that apply to their licenses and patient relationships.

Docuchartis a documentation and operations platform. It does not practice medicine, establish a clinician-patient relationship, or replace a qualified professional's independent assessment and judgment. The Services are not an emergency service. Direct urgent or emergency concerns to the appropriate local emergency service or qualified clinician.

Clinical notes, chart annotations, dose or treatment suggestions, messages, summaries, and other AI-assisted output may be incomplete, outdated, or incorrect. A qualified professional must review, edit, and approve output before using it for documentation, treatment, communication, billing, or any other decision.

As between you and Docuchart, your organization retains its rights in information it submits to the Services (“Customer Data”). You grant Docuchart permission to host, copy, transmit, process, display, and otherwise use Customer Data only as reasonably necessary to provide, secure, support, and improve the Services, follow your instructions, and meet legal obligations.

You represent that you have the rights and authority needed for Customer Data and its use with selected features and integrations. Our handling of personal information is described in the Privacy Policy.

You may not use the Services to:

• violate law, another person's rights, professional obligations, or an applicable consent, authorization, agreement, or privacy notice;
• access an account or record without authorization, disclose credentials, defeat access controls, probe vulnerabilities, introduce malicious code, or disrupt the Services;
• upload content you do not have a right to use, send unlawful or deceptive messages, or use sensitive information for discrimination, advertising profiles, surveillance, or unrelated purposes;
• copy, resell, sublicense, reverse engineer, scrape, or create a competing service from the Services except where applicable law expressly permits it; or
• use the Services in a way that creates unreasonable risk, excessive load, or harm to another person, organization, or system.

We may investigate suspected misuse and limit or suspend access when reasonably necessary to protect the Services, customers, other people, or comply with law.

The Services may connect to third-party products such as authentication, payment, communication, calendar, storage, analytics, or AI providers. Those services are governed by their own terms and privacy notices. We are not responsible for a third party's service, content, availability, or independent actions.

Subscription fees, billing frequency, included usage, renewal, cancellation, and refund terms are shown during purchase or in the applicable order form or service agreement. You authorize us and our payment providers to charge the selected payment method as described there. Taxes are your responsibility unless stated otherwise.

When your clinic connects Stripe, Square, or another processor to accept customer payments, the clinic remains the seller or provider of the underlying services and is responsible for pricing, receipts, refunds, disputes, taxes, and payment-law obligations.

Docuchart and its licensors own the Services, software, visual design, documentation, and related intellectual property, excluding Customer Data. Subject to these Terms and any applicable agreement, we grant your organization a limited, non-exclusive, non-transferable right to use the Services during its subscription for internal business purposes.

We may update, add, limit, or discontinue features and may perform maintenance. We aim to keep the Services reliable, but uninterrupted or error-free availability is not guaranteed. Beta or preview features may change and are provided for evaluation unless stated otherwise.

You may stop using the Services at any time, subject to subscription commitments and the applicable cancellation process. We may suspend or terminate access for material breach, nonpayment, security risk, unlawful use, or where required by law. Following termination, access and data handling are governed by the applicable agreement, Privacy Policy, and legal retention requirements.

To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties not expressly stated in a signed agreement. Docuchart disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement where those disclaimers are legally permitted.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, or lost profits, revenue, goodwill, or data. Any additional limitations, exclusions, remedies, governing law, venue, and dispute terms are set by the applicable order form or service agreement. If no signed agreement addresses an issue, applicable law determines it.

We may update these Terms. The revised version will be posted here with a new effective date, and material changes may also be communicated through the Services or by email. Continued use after the updated Terms take effect constitutes acceptance where permitted by law.

Questions about these Terms may be sent to support@docuchart.com.