Contact support
Email our support team
Send the details below and we'll route your request to the right person.
You can also write directly to support@docuchart.com. Support is provided by email so you can include the organization and workflow context needed to investigate safely.
What we can help with
Accounts and team access
Sign-in trouble, invitations, roles, permissions, profile settings, and onboarding.
Patient records and workflows
Appointments, forms, documents, notes, messages, and patient record questions.
Clinical charting
Consent, treatment photos, facial charting, generated notes, and AI-assisted workflows.
Payments and billing
Subscriptions, invoices, checkout workflows, refunds, and payment-provider connections.
Integrations and notifications
Calendar, messaging, WhatsApp, email, push notifications, and connected services.
Privacy and data requests
Access, correction, export, deletion, consent, AI processing, and security questions.
Send a useful support request
To help us investigate efficiently, include:
- your clinic name and the email address associated with your account;
- the screen or workflow you were using and the result you expected;
- what happened instead, including the exact error message and approximate time; and
- a screenshot with unnecessary personal or sensitive information removed.
Protect sensitive information
Privacy and data requests
For access, correction, export, deletion, or questions about face data and AI processing, visit Privacy Choices. Our Privacy Policy explains what information the Services handle and how it is used.
Patients should normally contact the clinic or practice that created the record. That organization controls the record and is best positioned to verify identity, authority, and applicable retention requirements.
Urgent and emergency situations
Docuchart support is not an emergency service
For a suspected account compromise or security issue, email support@docuchart.com promptly with “urgent security issue” in the subject line. Do not include passwords or sensitive records in the initial email.